Quality Assurance

Clinical Governance

Our Clinical Governance is designed to provide a framework for safeguarding high standards of care and improving the quality of our services by creating an environment in which excellence in clinical care will flourish.

We have a Clinical Governance Board comprising of “in house” and external professionals who provide clinical leadership and a positive organisational culture that puts the patients at the centre of care.

The key aspects of our approach to Clinical Governance include the following areas:

• Clinical Audit and Risk Management
• Evidence Based Practice
• Continuing Personal and Professional Development of staff
• Patient, Staff and Stakeholder Involvement
• Robust Organisational and Reporting Structures

Stakeholder Feedback

We carry out patient surveys every six months to enable us to provide Stakeholder Feedback. The survey formats have been created to meet the needs of the different client groups who use our services.

The surveys can be completed independently, or with support from external advocacy services, family, friends or care home staff and can, if desired, be kept anonymous.

The evaluation of these surveys forms a part of our overall quality monitoring service, with outcomes being published in prospective service users guides. Summaries of the surveys are also presented to the respective Care Standards Inspectorate.